Effective Date: 1 July 2025
In the spirit of meaningful connection, the WEIL Horizon Loyalty Program was created to reward your journey. In return, we pledge to honour your trust by respecting and safeguarding your privacy — always.
At WEIL Hotel (“WEIL”, “we”, “our”, “us”), we believe that privacy is not merely a matter of compliance, but of courtesy and respect. This Privacy Policy describes how we collect, use, share, and protect your personal information when you enrol in or interact with the WEIL Horizon Loyalty Program (“the Program”), whether through our website, our mobile app, or through in-property engagements.
By participating in the Program, you accept the practices outlined herein, and we pledge to uphold the dignity of your data.
Every journey begins with a few details. In order to serve you better, we may collect the following categories of personal data:
Category |
Examples |
Purpose |
Legal Basis |
Identity Data |
Full name, NRIC/passport number, birthdate, gender, nationality, membership ID |
To personalise your profile, secure your identity, and ensure compliance |
Contractual necessity, legal obligation |
Contact Data |
Email address, phone number, mailing address |
For communication, fulfilment, and seamless correspondence |
Consent, legitimate interest |
Payment Data |
Credit card details, billing records, transaction logs |
For secure payments, verification, and fraud prevention |
Contractual necessity, legal obligation |
Transaction Data |
Stay history, redemptions, loyalty tier data |
To track and reward your loyalty |
Contractual necessity |
Technical Data |
IP address, device/browser details, cookies |
To enhance app/web functionality, security, and analytics |
Legitimate interest |
Preference Data |
Room choices, dietary preferences, preferred language |
To personalise your experiences |
Consent |
Location Data |
Approximate location from IP, check-in geolocation |
To enable location-based services such as property-specific experiences |
Consent, legitimate interest |
We only process sensitive personal data (e.g., biometric verification photos) with your explicit consent or where required by law.
We retain personal data only for as long as necessary to meet our promises, our obligations, and your expectations.
| Type of Data | Retention Period | Purpose |
| Active Member Records | Membership duration + 5 years | To manage your account and address disputes |
| Financial Transactions | 7 years | For taxation, audit, and regulatory compliance |
| CCTV Footage | 30 days (up to 2 years if under investigation) | Safety and legal purposes |
| Marketing Consent | Until withdrawn | For managing communication preferences |
Once your data’s purpose has been fulfilled, it is anonymised for analysis or safely deleted.
Your loyalty deserves precision. We actively monitor and maintain the accuracy of your personal data through:
You are always welcome to review and edit your profile, because your story is yours to write.
Your data is not a commodity, it’s a commitment. We only share it when necessary and with partners who share our respect for confidentiality.
We may share your data with:
We do not sell your data. We do not share your biometric or sensitive data without your explicit approval. We require all third parties to maintain confidentiality and comply with PDPA.
We protect your data like we would protect our most treasured guests — with vigilance and care.
Security safeguards include:
At WEIL Hotel, we uphold the spirit and letter of the Personal Data Protection Act (PDPA) 2010 of Malaysia, honouring your right to transparency, control, and trust. As a cherished member of the WEIL Horizon Loyalty Program, you have the following rights concerning your personal data:
You may update your personal information at your convenience by logging into your WEIL Horizon profile. Should you prefer a personal touch, our team is always ready to assist you: 📧dpo@weilhotel.com | ☎️ +605 208 2228
To protect your privacy, we may need to verify your identity before fulfilling your request. Kindly note that we reserve the right to decline any request that is unlawful, frivolous, or made in bad faith.
Your privacy is not just a policy, it is a promise rooted in our values of integrity, discretion, and respect.
This Program is curated for individuals aged 18 and above. If we discover that data has been submitted by a minor without parental consent, we will promptly delete it and terminate the related account.
CCTV is used in public areas to ensure the safety and wellbeing of our guests and associates. Recordings are kept confidential and secured.
Our website and app use cookies to enhance performance and relevance.
| Type | Purpose | Control |
| Essential | Required for website/app operation | Cannot be disabled |
| Analytics | To improve usability and performance | Opt-out via app/browser settings |
| Marketing | For personalised experiences | Manageable through preferences |
We may update this Privacy Policy from time to time. Should a significant change occur, you will be notified:
Archived versions of past policies are available upon request.
Your continued use of the Horizon Program after such updates implies agreement with the revised terms.
If you have any concerns, questions, or wish to exercise your data rights, we are here for you.
WEIL Hotel 292 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia 📧 enquiries@weilhotel.com | ☎️ +605 208 2228